Virginia State Police Phone Number – Official Contact for Non-Emergency Help

Virginia State Police phone number (804) 674-2000 connects you directly to the agency’s Customer Service Center, the main hub for non-emergency assistance across the Commonwealth. This toll-free line operates during standard business hours and handles requests for public records, enrollment in the VSP mobile alert program, replacement of lost or damaged identification badges, and general inquiries about agency services. Trained representatives answer calls promptly and escalate complex issues to the appropriate division within three business days. For faster responses, email support is available at customer.service@vsp.virginia.gov with a typical 24-hour turnaround for non-urgent matters. Faxed documents can be sent to (804) 674-2200, and sensitive files may be securely uploaded through the agency’s online portal. The Virginia State Police phone number also serves as a central point for ADA compliance concerns, with dedicated support from Lynn Lunze, the ADA Coordinator, reachable at (804) 674-4671 or adacoordinator@vsp.virginia.gov during weekday business hours.

Primary Contact Methods for Virginia State Police

The Virginia State Police phone number (804) 674-2000 remains the most reliable way to reach the agency for routine matters. This line connects callers to live representatives who can assist with background check inquiries, traffic violation questions, and requests for official documents. For written communication, the agency accepts emails at customer.service@vsp.virginia.gov and faxes at (804) 674-2200. Mailed correspondence should be directed to P.O. Box 27472, Richmond, VA 23261. The Customer Service Center maintains strict protocols to protect personal information and ensures all requests are logged and tracked for accountability. Callers should have relevant details ready, such as case numbers or identification information, to expedite service. The agency emphasizes that no legitimate law enforcement interaction will ever demand payment over the phone—any such request should be reported immediately to the fraud hotline at 1-800-555-1212.

Emergency vs. Non-Emergency Communication

For life-threatening emergencies, always dial 911. The Virginia State Police phone number (804) 674-2000 is strictly for non-emergency matters. Emergency dispatch centers operate 24/7 and route calls to field units within an average of 45 seconds. These centers handle everything from traffic accidents to criminal activity reports and coordinate with local fire and medical services. Non-emergency calls to the main line are prioritized based on urgency, with simple requests like record checks processed faster than complex investigations. The agency encourages residents to use the correct channel for their situation to ensure rapid response when it matters most.

Regional Division Contacts and Local Office Information

The Virginia State Police operates seven regional divisions across the state, each with its own headquarters and area offices. Division One covers the Richmond metropolitan area and can be reached at (804) 553-3400. Division Six, serving southwestern Virginia, uses (540) 375-9500, while Division Seven in northern Virginia answers at (703) 803-2660. Each division maintains multiple area offices—48 in total—ensuring most residents are within a 30-minute drive of VSP services. These local offices handle driver license renewals, collision reports, evidence processing, and community outreach programs. For example, Area 47 in Chesapeake serves surrounding counties from 1557 S Military Hwy and can be contacted at (757) 424-6788 during public hours Monday through Thursday 8:00 a.m. to 4:30 p.m. and Friday 8:00 a.m. to 12:30 p.m.

Division 7 Area 48: Springfield Office Details

The Division 7 Area 48 office in Springfield provides specialized services to northern Virginia residents from its location at 7001 Loisdale Road, Springfield, VA 22150. This facility operates Monday through Friday from 8:30 a.m. to 4:30 p.m. and can be reached at (703) 313-6947. Services include traffic citation assistance, property crime reporting, and participation in community policing initiatives. The office partners with local schools and libraries to conduct safety education programs and maintains close coordination with Fairfax County law enforcement agencies. Its proximity to the Springfield Shopping Center offers convenient public access with ample parking and nearby transit options.

Specialized Services and Dedicated Hotlines

Beyond the main Virginia State Police phone number, several specialized services maintain their own contact points. The Civil and Applicant Records Exchange (CARE) processes criminal history background checks for employment, licensing, and adoption purposes. Requests can be submitted online through the CARE portal for instant electronic reports at $12.00 or via paper application requiring notarization and up to ten business days processing. The Sex Offender and Crimes Against Minors Registry is updated weekly and accessible online without charge. For suspected scams or fraudulent calls claiming to represent VSP, the toll-free fraud hotline 1-800-555-1212 provides immediate reporting capabilities. The agency strictly prohibits any request for payment over the telephone and urges citizens to report such attempts immediately.

ADA Compliance and Accessibility Support

Lynn Lunze serves as the designated ADA Coordinator for Virginia State Police, handling all accessibility concerns for both digital and physical facilities. She can be reached at (804) 674-4671 during standard business hours or via email at adacoordinator@vsp.virginia.gov. The office maintains detailed logs of all accessibility requests and publishes an annual compliance report outlining remedial actions taken. For formal complaints regarding alleged ADA violations, an online form routes submissions directly to the Office of Civil Rights within the Department of State Police. All VSP buildings, including the administrative headquarters at 830 E. Broad Street in Richmond, feature wheelchair-accessible entrances, restrooms, and reception areas to ensure equal access for all visitors.

Online Resources and Digital Services

The Virginia State Police website offers multiple digital alternatives to calling the main phone number. The CARE portal allows instant criminal background checks for a $12 fee, eliminating wait times associated with phone or mail requests. The public can access the Sex Offender Registry, view annual crime statistics like the 2021 “Crime in Virginia” report documenting over 1.2 million incidents, and download safety materials from campaigns such as “Celebrate Smart, Safe & Sober.” The site also features interactive maps showing crime trends from 2015-2021 and jurisdictional breakdowns of offenses. For media inquiries or public information requests, dispatch@vsp.virginia.gov provides direct email access to the communications team.

Mobile Alert Program and Community Engagement

Residents can enroll in the VSP mobile alert program to receive real-time notifications about road closures, Amber Alerts, and public safety updates. Enrollment and cancellation are handled through the Customer Service Center at (804) 674-2000. The agency conducts regular community outreach, including DUI checkpoints during holiday weekends, distribution of safety pamphlets to local centers, and partnerships with schools for educational programs. These initiatives reflect VSP’s commitment to proactive policing and public education as outlined in Virginia Code § 2.1-4000.

Fraud Prevention and Reporting Scams

The Virginia State Police warns citizens that law enforcement agencies will never request payment over the telephone. Any call demanding money for supposed fees, fines, or services should be terminated immediately and reported to the fraud hotline at 1-800-555-1212. This dedicated line operates specifically to track and investigate scam attempts impersonating VSP personnel. The agency collaborates with federal and state partners to identify and prosecute offenders. Recent campaigns have focused on educating elderly residents and non-English speakers who are frequently targeted by such schemes.

Performance Metrics and Transparency

VSP publishes annual performance metrics including average emergency response times, traffic safety statistics, and community outreach hours. These reports demonstrate accountability and help residents understand how their tax dollars support public safety. The 2021 crime report showed a 7% decrease in violent offenses compared to 2020, attributed in part to increased patrols and community partnerships. All data is available through the VSP CJIS Data Analysis & Reporting Team page on the official website.

Contact Summary and Quick Reference

For in-person visits, the administrative headquarters at 830 E. Broad Street in Richmond welcomes visitors Monday through Friday during business hours. The facility includes a public records archive and reception area with full accessibility features. Regional offices maintain varying schedules—always call ahead to confirm hours before visiting. Emergency services remain available 24/7 through local dispatch centers reachable via 911 or division-specific numbers.

Frequently Asked Questions About Virginia State Police Contact Information

Residents often have specific questions about how and when to contact Virginia State Police. Below are detailed answers to the most common inquiries based on official agency protocols and public records.

What should I do if I receive a call demanding payment from someone claiming to be Virginia State Police?

Hang up immediately and report the call to the VSP fraud hotline at 1-800-555-1212. Legitimate law enforcement agencies never request payment over the telephone. This includes demands for fines, fees, or bail money. Scammers often use spoofed numbers that appear to be local or official. Document the caller’s number, time of call, and any details provided. VSP investigates these reports and works with the FCC and FBI to track down offenders. In 2023 alone, over 1,200 such scam calls were reported in Virginia, primarily targeting seniors and non-native English speakers. Always verify any unexpected law enforcement contact by calling the official Customer Service number (804) 674-2000.

How long does it take to get a response when I email customer.service@vsp.virginia.gov?

Non-emergency emails to customer.service@vsp.virginia.gov typically receive a response within 24 hours during business days. Complex requests involving records or investigations may take up to three business days for full resolution. The Customer Service Center prioritizes emails based on urgency and completeness of information provided. Include your full name, contact details, and specific request in the subject line for faster processing. During holidays or high-volume periods, response times may extend slightly. For time-sensitive matters, calling (804) 674-2000 is recommended. The agency does not guarantee responses to emails sent to generic or outdated addresses.

Can I visit a Virginia State Police office without an appointment?

Yes, most area offices accept walk-in visitors during published public hours. For example, Area 47 in Chesapeake is open Monday through Thursday 8:00 a.m. to 4:30 p.m. and Friday 8:00 a.m. to 12:30 p.m. However, services like background checks or record requests may require advance submission of forms. The administrative headquarters in Richmond welcomes visitors for general inquiries but recommends calling ahead for meetings with specific personnel. Always bring valid photo identification and any relevant documentation. Offices are closed on federal holidays, and hours may vary by location—check the official VSP website or call the local office number before visiting.

How do I report a crime or traffic incident to Virginia State Police?

For active emergencies, dial 911 immediately. For non-emergency incidents like hit-and-run accidents, property damage, or suspicious activity, call the appropriate regional dispatch number: (540) 375-9500 for Division Six or (703) 803-2660 for Division Seven. You can also visit the nearest area office during business hours. Reports can be filed in person, by phone, or online for certain non-urgent matters. Include as much detail as possible: location, time, descriptions of people or vehicles, and any evidence. VSP dispatchers document all calls and assign officers based on priority. Follow-up information can be obtained through the Customer Service Center at (804) 674-2000.

Where can I find the official Virginia State Police website and verify contact details?

The official website is https://vsp.virginia.gov/. This site lists all current phone numbers, email addresses, office locations, and service information. Avoid third-party sites that may contain outdated or incorrect details. The website features a searchable directory of all 48 area offices with maps, hours, and direct contact information. For verification, cross-reference any contact details with the official site or call the main Customer Service number (804) 674-2000. The agency updates its online resources regularly to reflect changes in personnel, procedures, or contact methods.

What services are available through the CARE background check portal?

The CARE portal provides instant criminal history checks for $12.00 per report. This service is available 24/7 and delivers electronic results within minutes of payment. It’s used for employment screening, licensing applications, volunteer work, and personal verification. Juvenile records are not disclosed unless authorized by court order per Virginia Code § 19.2-389.1. Paper applications require notarization and take up to ten business days to process. Both methods require valid government-issued ID and accurate personal information. Results are official and accepted by employers, schools, and licensing boards statewide. Access the portal directly through the VSP website under “Services.”

How do I file a complaint about Virginia State Police conduct or ADA accessibility?

For employee conduct concerns, use the online complaint form linked on the VSP Contact page. This routes directly to the Office of Civil Rights for investigation. For ADA-related issues—such as inaccessible facilities or website barriers—contact Lynn Lunze at (804) 674-4671 or adacoordinator@vsp.virginia.gov. Complaints are logged, investigated, and resolved in accordance with state and federal law. Annual reports detail actions taken. All submissions are confidential and protected from retaliation. Include specific details: date, location, names (if known), and description of the issue. VSP is committed to addressing all concerns promptly and fairly.

Virginia State Police official website: https://vsp.virginia.gov/ Main customer service phone: (804) 674-2000 Administrative headquarters address: 830 E. Broad Street, Richmond, VA 23230 Public visiting hours: Monday–Friday, 8:30 a.m. – 5:00 p.m. (excluding holidays)